Terms & Conditions

The website is the online store of the company MAVRIDOU EFTHYMIA with the title ECHOWOOD Η ΗΧΩ ΤΟΥ ΞΥΛΟΥ. Through it, the company displays and markets its products online. The business is only addressing to businesses and professionals of similar kind. Currently there are no retail sales. The company with VAT No EL130814440 and G.E.M.I. (general comercial registry) number  140439405000 is based at 13 Kath.Hatzitzaki Street in Ntepo Thessalonikis. Please read the terms of use before browsing our site. Also, before making any transaction, make sure you agree with the terms below.


The website reserves the right to revise these terms and conditions. The revisions of these terms shall not apply to orders made prior to their announcement.


The site includes links to other websites for the content and terms of use of which bares no responsibility. Nor is it responsible for their privacy policies or practices, nor does it declare that it agrees 100% with their views and opinions.


The IP address through which the PC has access to the Internet and then to the website is recorded and used exclusively for the collection of statistics about the number of visitors and the number of page views.


You can browse the site without disclosing any personal information. Personal data collected through the various forms are essential for completing your order and payment, or for addressing your request.

The data sent by the visitor or user are collected and stored by solely for communication purposes and by the company and only. The company respects your personal information and does not transfer it to third parties. The company may disclose your personal information to the extent that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend its legal rights.

The visitor or user may at any time edit or delete their account on the website without notice or explanation.


Except for explicit exceptions (copyrights of third parties), all content of the site, including images, graphics, photographs, drawings, videos and services, are the intellectual property of our site and are protected by the relevant provisions greek law, european law and international conventions. Accordingly, none of them may be sold, copied, modified, reproduced, republished, distributed or distributed in any way for the purpose of personal gain.


On our site you can find Musical Instruments and Luthier Supplies manufactured by us. We invite you to browse our pages to get to know our company and products. We try to provide as much information and images as possible for each product so you can be sure of your choice. However, there is always the possibility that the photo differs from the actual product or there is a price error or an error in the description of secondary product features as well as instances where the website is offline. In cases where you notice an error in the listed product features or you encounter a technical problem we suggest you to contact us before proceeding to your order.

The currency of transactions is the euro (€) and the prices quoted are the retail prices and include 24% VAT.

You can buy our products in the following ways:

        • By giving us a call (+30 ) 2310413698 and (+30)6977045377.

          • In person at our luthiery in Depo Thessaloniki Greece.

          7. PRICE CHANGES

          Prices may change without notice. Any such modification does not affect orders made prior to the announcement of such changes.


          Cancellation is possible before the order is shipped. Should you wish to cancel your order, please contact us directly. For any help please do not hesitate to contact us.


          If for any reason the product did not satisfy you or you found a defect you can make an exchange or request a refund within 15 days of the date of receipt. In case of defect or our fault, the cost of return shipping is at our expense.

          We accept product returns without you being required to tell us why you wish to return the products within 15 days from the date you receive the products. In this case, the cost of return shipping is at your expense.

          Returns and exchanges in any case are only accepted if the products you wish to return are in the same condition they were when you received them, without damage. We suggest that you carefully check the status of the products bought and the intact packaging in order to identify any obvious defects (eg broken merchandise, wrong type, etc.) at the time of your order delivery. It is also important to ensure that the products you purchased are properly transported and stored.

          10. PAYMENT METHODS

          • For orders in Greece, you can pay upon receipt of the order at your place (cash on delivery). The amount charged is 2.50 €

                     For purchases over 500 €, no cash payment is possible. In these cases the transaction needs to be repaid via deposit / transfer or via credit / debit card or PayPal.

          • Receipt and payment of your order at our luthiery in Thessaloniki.
          • By depositing in one of the following bank accounts:

          National Bank of Greece

          ΙΒΑΝ: GR4901102840000028400298312 

          ALPHA BANK

          IBAN: GR7401404850485002002008721 


          IBAN: GR7002607020000190200534073 

          Account holder: Efthymia Mavridou

              • Pay by PayPal.

                  • Payment through Visa, Mastercard, Maestro, American Express, Diners credit, debit and prepaid cards *

                      • Payment using the Masterpass electronic wallet *

                      * Your card or electronic wallet details are not stored in our system and are processed exclusively in Alpha Bank's payment system.

                      11. SECURITY OF TRANSACTIONS

                      All payments made using the card are processed through the electronic payment platform of "Alpha e-Commerce" of Alpha Bank and uses TLS 1.2 encryption protocol encryption with 128-bit (Secure Sockets Layer - SSL). Encryption is a way of coding the information until it reaches its recipient, who will be able to decode it using the appropriate key.

                      12. PRODUCT SHIPMENTS


                      Shipments are made in Greece by a courier company and are shipped in 1-2 business days.

                      For orders in Greece over 180 € the shipment is free of charge.

                      For orders below 180 € the cost of transport starts from 3.5 € for packages of small volumetric weight (up to 2kg). For larger packages, the shipment cost depends on the weight and volume of the order. The shipment cost estimation is made immediately when ordering from the shopping cart.


                      For international shipments, shipping costs are calculated per case. The cost of shipping is calculated directly when ordering from the shopping cart. The shipment is made in 1-2 business days and the delivery time varies from 7 to 15 working days and depends on the shipping company and the country of dispatch.

                      International customers may be required to pay sales tax, duty and/or Customs charges. All taxes and customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. Taxes and customs charges differ depending on the country of the shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. The company is not responsible for any additional taxes and customs charges that are requested during the shipment of your order